Currency and authorization
All checkout amounts are presented and charged in USD. Your payment provider may place an authorization hold before the charge is completed. An order is not accepted until payment authorization and our order review are complete.
Taxes and final total
Taxes are charged according to applicable law and the delivery destination. We do not promise that every order is tax-free. The final checkout screen shows merchandise, discounts, taxes, and any optional shipping charge before you submit payment.
Security and declined payments
We do not receive or store complete card numbers. Shopify and the selected payment provider handle sensitive payment information under their security standards. A bank or card issuer may decline a transaction or request additional verification; contact that provider if authorization fails.
Refunds and disputes
Approved refunds return to the original payment method within the time stated in the Refund Policy. Contact us first if an order or charge appears incorrect so we can investigate. Filing a chargeback does not cancel an order that has already shipped.
About Credit/Debit Card
Credit and debit card payments are processed through the secure checkout methods displayed for the order. Supported card networks may include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover.
Merchant contact details
Email: Support@crockpox.shop
Phone: 336-226-4075
Physical address and return address: 384 Holbert Rd, Hendersonville, North Carolina, 28791, United States
Customer service hours are Monday to Friday, 9:00 AM–5:00 PM local time.